All sales are final. By submitting payment, you understand that the products are made up of all-natural ingredients and you will not use if allergic to any of its ingredients. Once order is confirmed by a LuGenereux associate, please allow 2-3 business day to receive tracking number. Once the carrier receives your order, it is up to them to complete shipment. By submitting, you also understand that LuGenereux will assume no responsibility for misuse of any of its products. We (LuGeneruex, You) understand that the entered information is confidential and will take the necessary steps to ensure of its confidentiality. Should you have a problem with your order (not received, damaged upon receiving), you shall contact the delivery service. If you find that your products are melted, you can place in the refrigerator for a few minutes to harden. We do not accept returns. We do not issue refunds. It will be at LuGenereux's sole discretion to replace any product. 

**We are not a medicinal company. Our products, although natural, is not intended to replace that provided by your doctor. Please consult your health care physician before discontinuing any prescribed medication and/or cream.